1. Information We Collect
We collect business contact data (name, email, phone number), website and service configuration details, support ticket details, billing references, and technical telemetry required to monitor and protect your environment.
2. How We Use Information
- Deliver managed website monitoring, security, and support services.
- Respond to incidents and customer support requests.
- Generate billing records and maintain service operations.
- Improve reliability, performance, and abuse prevention controls.
3. Data Sharing and Processors
We do not sell personal data. We may share limited information with trusted processors that help provide payment processing, hosting, infrastructure, and analytics services, under contractual confidentiality and security obligations.
4. Data Security
We apply layered security controls including access restriction, logging, account authentication safeguards, and provider-level infrastructure protections. While no system is guaranteed to be 100% secure, we continuously review and improve our controls.
5. Data Retention
We retain account, support, and service records only for as long as necessary for operations, legal obligations, and dispute resolution. When retention is no longer required, records are deleted or anonymized according to our internal procedures.
6. Your Rights and Requests
You may request access, correction, or deletion of your personal data, subject to legal and contractual limitations. To make a request, contact us via help@sentrydog.co.
7. Policy Updates
We may update this policy when our services, legal obligations, or security controls change. Updated versions are published on this page with a revised effective date.